Renee’s Readers guarantees a high-quality product and will repair or replace readers with a manufacturing defect at no charge for a period of 12 months from the date of purchase.
Manufacturing defects do not cover wear and tear which also includes scratched lenses. Readers that been dropped, stepped on, chewed on, bent and twisted or otherwise broken by events unrelated to manufacturing defects do not qualify as under warranty. Any and all warranties do not apply if the lenses have been removed and/or replaced.
- Free USPS Standard Shipping on all Domestic US orders over $75
- Standard Ground Shipping can take 3-10 days
- USPS Priority Mail is available for expedited shipping of 2-3 business days.
- Next Day Delivery is calculated based on weight and destination. Just contact us for an exact quote.
BTW, there is no markup on shipping (it's determined by weight and your location).
International shipping is approximately $25-30 depending on package weight and location and takes approximately 7-10 days. Please contact us at firstname.lastname@example.org for a quote. We'll get back to you asap.
Frames may be returned for exchange, refund or credit, provided it is returned within 30 days of the actual purchase date. All frames must be returned in original packaging with its case and cleaning cloth. Credit will be given only if it is received free of damages and it is in an unworn condition. Your purchase will be credited back to your method of payment. Please package in a sturdy cardboard box and enclose a copy of your receipt or packing slip.
*Readers marked FINAL SALE are not returnable.
Please send all returns to:
18 Sandusky Road
New City, New York 10956